Explain SMBC — the wiki for Saturday Morning Breakfast Cereal

hold-music

2020-03-17 View on smbc-comics.com → 1 revision
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hold-music
Votey panel for hold-music
This explanation is incomplete or may contain errors. It was generated by AI and has not yet been reviewed by a human editor.

Explanation

The Joke

A customer calls a service line and is told that for their convenience, hold music has been replaced with the sound of goats in pain. The customer is appalled as horrible goat screaming noises blast through the phone ("EEEEE-HAAAAAA, EEEEE-HAAAAAA"). Then the automated system asks if the customer would like to continue holding or "just accept the surprise charges." The customer, broken by the auditory torture, immediately surrenders: "Take anything! Take everything!"

The Humor

The comic satirizes the well-known misery of being put on hold, but takes it to an absurd extreme by suggesting that companies could weaponize hold music even further. The real joke is the implication that this is a deliberate business strategy -- the horrible sounds are not incompetence but a calculated tactic to make customers so desperate to end the call that they will agree to any charges. This is funny because it feels like only a slight exaggeration of reality; many people suspect that terrible hold music and long wait times already function as a way to discourage customers from disputing charges or seeking support. The comic just makes the quiet part loud -- literally, with screaming goats.

View History (1) Original Comic